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Frequently Asked Questions
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| On this page we try to answer some of the questions most frequently asked about our
products and the process of ordering them. For general information about our products please see the product descriptions
on this website. If you have any specific questions about our products or if you require any further information
please contact us: sales@gps-pie.com |
| Q. How do I tell you I want
this, that or the other option on my order? Why can't I add non-standard options via your website's order form? |
| A. On our website you can order
any of our standard products from our product
and price list subject to our standard terms and conditions of sale. If you want anything
else, courier shipping for example or any kind of customization you need to email us before you make your order
to discuss your requirements. Please do not make an order for a standard product then follow the order with requests
for customization or other non-standard requests. |
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| Q. How do I make an order? Can
I have a quote? General questions about the ordering process? |
| A. Making an order from us is
very simple. Our website has full details of all of our products. Please browse them from our homepage or product and price list. If after reading the product descriptions and downloading the documentation you have
any specific questions then please contact us by email sales@gps-pie.com and we will do our best
to answer you. To make an order simply add the products you require to our shopping cart. The cart will show you
the total and the delivery charge for your location. If you need a quote, please print out the shopping cart when
you have made your selection. When your selection is complete you can checkout after reading our standard terms and conditions of sale.
First, fill in our order form, then proceed to the WorldPay secure server to make your payment by credit card.
After you have made your order, we will acknowledge it and give you an indication of when your order will ship.
This will normally be a lead time of 5 - 10 working days. During this period your order will be configured and
tested. It will then be packed and dispatched. We ship via Royal Mail in the UK and registered airmail for the
rest of the world or by courier. You will be informed of the dispatch of your order by email and given the likely
time before the items will be delivered. No printed documentation will be sent with your order so you should download
the instructions for use and installation from our website. |
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| The invoice for your order will be included with the package in the documents enclosed
wallet which serves as the address label. If you have any questions or your require further specific information
after you receive your order please contact us by email sales@gps-pie.com. We ship via services
which require a signature on delivery. Always check for a notification from your post office or courier if your
order is overdue. Please inform us by email if your order is overdue and we will follow it up. |
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| Q. Can I arrange to have my
order shipped using my courier account? |
| A. No. We regret that it is
not possible for us to arrange shipping with customer courier accounts. Our courier booking system is computerised
and has no facility for using other accounts. The standard shipping quoted on our website is for registered airmail
or courier shipping depending on the value and weight of the order. If you wish to upgrade to courier shipping
please contact us before you make your order and we will provide you with a quote. The lead time before dispatch
will be the same. sales@gps-pie.com |
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| Q. General questions about dispatch
and delivery times? |
| A. Please read our standard
terms and conditions of sale.
All orders are normally processed and dispatched within 10 working days. This does not mean that all orders
are held for exactly 10 working days, but that the time to process an order can vary due to the size of the order
and the number of other orders being processed at the same time. Therefore we give this as a realistic guideline
based on our experience. When you make your order you will always be informed of the actual likely lead time before
dispatch. |
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| Q. Are the GPS-PIE slice boards
compatible with single board computers other than the Raspberry Pi, such as the Banana Pi 2M Zero? |
| A. We only support the use of
the GPS-PIE slice modules on the Raspberry Pi. There are many other single board computers with identical or very
similar form factors and it is impossible for us to verify our boards on them all. However we have written a general SBC guide
to help you if you are considering using another SBC. |
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| Q. Could you do a custom modification
of one of your products for me? |
| A. No. We do not design and
develop one off products or systems for people which are not based on our existing products. |
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| Q. I purchased one of your units
some time ago and it has stopped working. Can I have it replaced? |
| A. Please see our terms and conditions of sale
for our returns procedure. We offer a 12 month warranty on all the products we sell. This covers problems arising
from defects in manuafacture in both hardware and software. If a unit is delivered to you with faulty hardware
or errors in the software, we will repair or replace the unit. However this is a warranty and NOT a service agreement. If the unit you buy
fails because of the way you connect it or because of a defect in the system you connect it to, then this failure
will not be covered by the warranty. Like any electrical equipment our products can be damaged if connected incorrectly.
In particular care should be taken when making solder connections to any of our board products. If you put the
soldering iron in the wrong place you can damage the board. Please follow the instructions to avoid problems. Our
products are in service in many applications. They have proven to be extremely reliable in normal use. Overall
the failure rate has been much less than 1%, but one avoidable failure is one too many. When correctly connected
our units should provide years of trouble free service. It is beyond the scope of our documentation to advise on
avoiding all the common problems, It is your responsibility to ensure that such problems do not occur as they can
result in the unit being degraded or damaged. For this reason it is important that all installation is done by
technically competent people with an understanding of the issues relevant to the specific system being set up.
Please do not take the fully tested and working unit we send you, shove it into a rat's nest of home made connectors
and then expect us to accecpt responsibility when you get a short circuit. Our products will be destroyed if power
is allowed to flow through the wrong connectors. When damage to a returned item is not covered by our warranty
we can, at our discretion, try to repair the damage for fixed fee. This is not always possible when there has been
extensive burning to the board. The repair fee is not refundable. If we are not able to repair the damage the repair
fee will be credited to against a replacement order. |
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| Q. Will your product work for
my particular application? |
| A. We cannot tell you if one
of our products is suitable for a specific application as we cannot test it as you will use it. We can only guarantee
that our products will work as described on this website. We therefore specifically disclaim suitability for any
particular application. Please see our terms and conditions
of sale. It is up to you to read the information we provide here on this
website, ask us any relevant questions, then assess the suitability of the products for your application. |
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| Q. Can you give a quote in US
dollars? Euros? etc. |
| A. No. Our prices are set in
British pounds sterling (GBP) and we do not provide quotes in other currencies. You can get a guide to the order
total in your currency using the currency conversion form in our shopping cart. If you pay by credit card the WorldPay
secure server will give you the option to pay in US dollars, Australian dollars or Euros as well as GBP. The price
you pay will be what you are billed in your own currency. |
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| Q. Can I just order your products
and get everything I'll need as a complete unit and not need to program anything? |
| A. No. All the GPS-PIE slice
products require the ability to design and write software. They are fully functional as described, but fitness
for any particular purpose is specifically disclaimed. Please read our terms
and conditions of sale before ordering.. |
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| Q. Do you have a discounted
reseller price list? |
| A. No, we are only interested
in value added resellers who are technically competent to support our products. |
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| Q. Is the GPS-PIE slice module
board sold as a kit? Is the PCB available separately? |
| A. No. The GPS-PIE slice module
board is only available fully assembled. We do not sell kits, parts or schematics for you to make your own boards.
All of this information is freely available on the web. If you decide to design your own board then you should
do so using these resources |
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| Q. Are all your products RoHS
compliant? |
| A. Yes, all our products and
accessories are RoHS
compliant and meet the requirements of the Electromagnetic Compatibility
Directives (89/336/EEC,92/31/EEC). |
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| Q. I want to design my own project,
can you supply me with a schematic? I've designed and built my own project, but it won't work. I've bought a kit
from somewhere, but I can't assemble it. Can you help? |
| A. No. We only support our own
products. We do not provide information or support for other companies products or homebrew projects. |
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| Q. I have tried to make an order
with a credit card but it has been declined with an error code [WXXX]. What does this mean? |
A. There are a number of reasons
for your credit card to be declined by WorldPay. If you have a problem please contact your credit card issuer first.
The most common reason for an order to be declined is that the card has been blocked from usage, either usage on
the internet, for customer not present transactions, or generally. This is normally done by your card issuer as
a security measure. The card may be blocked automatically if you have have spent more than usual or used the card
in a way the automatic system sees as suspect. Once you have contacted your card issuer they will normally verify
your card and you will be free to use it. We strongly recommend that customers sign up to either of the online
cardholder authentication schemes, Verified by Visa or MasterCard SecureCode. Both allow you to set up a password
with your card issuer to prevent unauthorised use of your card online. Contact your card issuer for details.
If you find your card is persistently rejected then order with a cheque or money order.
Please do not repeatedly try to use a number of different
credit card numbers for the same order. Even if you eventually get the order to go through we will decline it. |
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| Q. I made an order via your
website, it was accepted at the time, but now you have declined it and are not answering my emails. Why? |
| A. There are several levels
of security that operate when you make a transaction via WorldPay on this website. The initial processing of your
credit card details and the confirmation email sent by WorldPay do not indicate that we have accepted your order.
Please see our terms and conditions of sale. Your order will be rejected if, when the order and your details are passed to us by WorldPay
and reviewed, there are security concerns raised. This may be because you have given an incorrect billing address,
you are using a free web based email address such as @yahoo.com, @hotmail.com, etc or there are other factors that
lead us to suspect that your order might be fraudulent. Once we have informed you that we have declined the order
and reversed the credit card transaction we will not discuss the matter further. As you will be informed at that
time if you wish to make an order using a cheque or money order you may do so. |
| Your order will also be cancelled if we are unable to contact you if we need to clarify
your order details. This mainly happens when customers ignore information on this website and order accessories
which are not available separately or items which cannot be used together. |
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| Q. Why when I have already made
an order and given you my credit card details do I have to give you them again to amend the order to include an
extra item or a postage charge? |
| A. We don't hold your credit
card details. If you did not select the correct postage charge when you made your order or you want to add an item
to your order then you will have to do so via the amendment form we will set up for you on our website. We cannot
simply add items to your order for obvious security reasons. |
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© The BlackBoxCameraTM Company Limited
2022
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